Patient Visitor Policy
CritiCare Asia Multispeciality Hospital welcomes visitors and understands the important role that family and loved ones play in a patient's recovery. Our visitor policy is designed to maintain a safe, comfortable and healing environment while allowing patients to receive support from their families and friends.
Objective
The key objectives of our visitor policy are to:
- Ensure a smooth and organised visiting experience.
- Maintain the safety, privacy and comfort of patients and visitors.
- Minimise disruption to patient care and rest.
- Maintain a clean, peaceful and supportive hospital environment.
- Ensure that all visitors follow hospital safety and security protocols.
Visitor Passes & Entry
Visitor access is managed according to the patient's room, ward and clinical condition. Visitors may be required to obtain an authorised visitor or attendant pass at the time of admission or before entering designated patient-care areas.
- Visitor and attendant passes are issued as per hospital policy.
- Passes must be carried and displayed during the hospital visit.
- Visitors should present valid identification whenever requested by hospital staff.
- Visitor access may be restricted or modified depending on the patient's condition, infection-control requirements, or clinical procedures.
- Lost or misplaced passes should be reported immediately to the concerned hospital department.
Special Care Areas
Visitation may be subject to specific timings and additional restrictions as advised by the treating team. For the most accurate visiting hours, visitors are advised to confirm with the respective CritiCare Asia hospital location before visiting.
General Guidelines for Patient Visitors
To protect the health, safety and privacy of patients, visitors are requested to follow these guidelines:
- Visitors experiencing fever, cough, cold, flu-like symptoms, diarrhoea or any potentially contagious illness should avoid visiting the hospital.
- Please maintain silence and keep conversations at a low volume to allow patients adequate rest.
- Keep visits brief, particularly in critical-care and high-dependency areas.
- Visitors may be requested to leave the patient's room during medical examinations, procedures, consultations or other clinical activities.
- Visitation may be restricted when a patient is under isolation or special infection-control precautions.
- Please follow all instructions provided by doctors, nurses, security personnel and hospital staff.
- Children visiting the hospital should remain under the supervision of an accompanying adult.
- Photography and video recording may be restricted in patient-care areas to protect patient privacy.
- Outside food may be restricted in certain patient-care areas.
- Visitors should use designated waiting areas and follow hospital signage.
- In the event of an emergency, fire or evacuation, visitors must follow instructions from hospital staff and use designated emergency exits.
Safety & Security Guidelines
For the safety of patients, visitors and hospital staff:
- All visitors may be subject to security screening before entering the hospital or designated areas.
- Visitors may be required to present valid identification.
- Bags and personal belongings may be screened as per hospital security procedures.
- Weapons, illegal substances and other prohibited items are not permitted within the hospital premises.
- Visitors who appear to be under the influence of alcohol or drugs may be denied entry.
- Visitors displaying aggressive, disruptive or inappropriate behaviour may have their visitation privileges restricted or terminated.
- Visitors must comply with reasonable instructions issued by hospital security and clinical staff.
- Pets and animals are not permitted inside the hospital premises, except authorised service animals where applicable.
Denial or Restriction of Visitation
CritiCare Asia reserves the right to restrict, deny or discontinue a visit when necessary to protect patient safety, privacy, infection-control requirements or the smooth functioning of hospital services.
Visitation may be restricted in circumstances including:
- Non-compliance with hospital rules or staff instructions.
- Failure to provide required identification.
- Disruptive, threatening or inappropriate behaviour.
- Attempted entry with prohibited items.
- Refusal to comply with applicable security procedures.
- Infection-control or isolation requirements.
- Clinical circumstances where limiting visitors is necessary for the patient's care.
Our Commitment
At CritiCare Asia Multispeciality Hospital, we value the support that family and friends provide to patients. We request every visitor to help us maintain a safe, peaceful, and respectful environment so that our patients can focus on their recovery.
Your cooperation helps us provide better care, comfort, and safety for every patient.